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Remote Assistance

Professional and Secure

Get your system health check done or repairs done faster by having your computer support done remotely via a Remote Desktop Support.

No need to have someone come to your premises. You can also have a professional IT Support person assist you over the phone.

You will see exactly what is happening as well as the option to be on the phone whilst support is occurring.

Key Benefits of Remote Desktop Support

  • Instant support
  • Quick & convenient
  • Minimum disruption to your working day
  • Cost effective

No need to explain or understand your problems as our experienced technicians can see your screen, just sit back whilst they diagnose the problem.

What if I need on-site help?

Occasionally, something may need repair or replacement. We can often identify such problems remotely, but your system will need physical attention. The work may be covered by your supplier’s guarantee, but if you need professional on-site support, we can provide it through our on site support services.

How does Remote Desktop Support work?

In order for our technicians to access your computer you will need an active Internet connection as our desktop support system connects us via a dedicated gateway to the Internet.

When a support request is made a secure encrypted connection between your PC and our support system is made – don’t worry we will talk you through the process over the phone and once we have established control remotely our technicians can quickly start to diagnose the problem. Through this connection we are also able to remotely transfer files, reboot and take control of your PC to diagnose and resolve the problem. You will not need any software licences or pre-installed software to use this service.

Pricing

We charge $27.50 in 15min blocks.

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